Ramzi LAABIDI

En résumé

Entreprises

• SONOBRA Tunisia - Senior IT Infrastructure Administrator

  2014 - maintenant Day-to-day monitoring of the group infrastructure and the interconnections inter-site Data, telephony, Production Infra.
  - Manage network operations to include: troubleshooting connectivity problems; installing & maintaining servers, routers, switches, desktops, laptops, wireless access point and access controls; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores.
  - Manage and maintain Microsoft Windows applications, Production applications and systems up to date.
  - Setup and decommission user accounts (Active Directory, Microsoft Exchange, Lync).
  - Secure internal company data and intellectual property (excluding customer-facing infrastructure).
  - Keep network and systems secure (Manage, deploy Windows patch and maintain the antivirus up to date).
  - Develop and maintain company Disaster Recovery Plan for internal IT.
  - Business continuity (Connectivity, backups).
  - Manage and forecast IT budget expenses.
  - Manage key vendor relationships.
  - Contribute and support IT compliance projects.
  - Benchmark, analyze, report on and implement recommendations for the improvement of the IT infrastructure and processes, as well as Security protocols in relationships with our Security Coordinator.
  - Work closely with the Internal IT Manager to design, plan and configure new solutions to improve and scale the Internal IT
  Infrastructure.
  - Keep documentation up to date.
  - Perform routine tests on the Internal IT Infrastructure.
  - Work with the global IT Infrastructure on new and existing projects.
  - Manage the acquisition, installation and maintenance of the organization's local area network hardware/software.
  - Present and implement technological alternatives to streamline functions and improve productivity.
  - Manage ticketing system and knowledge base to ensure end user requests are supported efficiently and effectively.

• Randa - System and network administrator

  Ben Arous 2010 - 2014 Make sure the installation, configuration, deployment, infrastructure migration
  - Installation and administration of a server antiviral Kaspersky.
  - Configure and install network equipment (Switch, router, firewall...)
  - Installation and administration of Windows servers (AD, DNS, GPO...)
  - Administer and manage the computer Park
  - Maintain systems (applications and machines) in operational conditions
  - Analyze technical problems and propose solutions
  - Local and remote computer network operations
  - Analyze and respond to the needs of the users
  - Plan and manage the backup of data with HP OpenView Storage Protector
  - Participation in the Preparation and development of the annual budget of SI
  - Preparations and follow-up requests for purchase of computer Park
  - Participation in the centralization of group project

• TOPNET Tunis - Adviser

  2009 - 2010 Provide technical assistance to a demanding clientele by telephone
  - Reception and processing of claims
  - Analysis, diagnosis and resolution of faults
  - Management and follow-up of technical incidents
  - ADSL router configuration 1 / 2

Formations

• HIII Training (Obour City)

  Obour City 2015 - 2015 HIII Training
  
  Participation au Heineken IT Infrastructure Training 7ème édition au Caire Egypte

• Cisco CCNA (Tunis)

  Tunis 2015 - 2015 CCNA Routing & Switching
  
  CCNA Routing & Switching

• Institute Of Technology Of RADES Studies (Ben Arous)

  Ben Arous 2005 - 2009 Scottish Highers
  
  High-level technician in business computing
  - Diploma high-level technician in business computing

• School BEN AROUS (Ben Arous)

  Ben Arous 2000 - 2005 Bachelor of Science

Réseau

• Abbes KHALED

• Maher BEN ALAYA

• Mehrez DLALA

• M'halli ALI

• Mohamed TIBA

• Montasser MAAMER

• Warda AYARI

• Yannick HILIQUIN