Retail
Media
Fintech
IOT
Smart city
E-rh
Décideurs
SEO
Cloud
Big data
Retail
Media
Fintech
IOT
Smart city
E-rh
Décideurs
SEO
Cloud
Big data
Adtech
e-Santé
Foodtech
Management
Martech
Patrimoine
Publishers
Transport intelligent
Webtech
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Mouad FATICH
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Mouad FATICH
CASABLANCA
Profil
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En résumé
Pas de description
Entreprises
Top-coursier.com
- Chef de projet IT
2012 - maintenant
Arvato - Phone group
- Customer Service Trainer
2012 - maintenant
Arvato - Phone group
- Customer Experience Coordinator - easyJet
2010 - 2011
Supervising a team of customer experience representatives in order to achieve Op's and Quality KPI's
Being in charge of many projects such as a local French regulators/Legal team dealing with sollicitors and gov bodies from France.
Being in charge of a tier2 (level 2) agents who are dealing with complex issues and in contact with our client (easyJet) and their different dept.
Arvato
- Responsable de groupe
VENDIN LE VIEIL
2010 - 2012
Phone group
- Manager
Casablanca
2009 - 2012
- Manage and enhance customer service representatives in order to achieve targets in terms of Ops/Quality KPI's
Formations
ISGI Casablanca (Casablanca)
Casablanca
2009 - 2011
Administration des réseaux informatique
Université Hassan II (Mohammedia)
Mohammedia
2007 - 2008
Sciences économique
EML - Escuela Marroqui De Lingua (Casablanca)
Casablanca
2005 - 2006
Selecetividad - Bachillerato espanõle
Ibnou El Banaa El Mourakochi (Casablanca)
Casablanca
2002 - 2005
Sciences expérimentales
Réseau
Ahmed HAZIM
Fatiha BIANNE
Hasnaa DGHOUGHI
Meryem ERREGAZE
Mohamed MASSOUR EL AOUD
Mohamed SEFIANI
Mouna BOURBROUK
Ouafaa IBNOU JABEL DHEL
Souhail LAMINE
Wassim KACEMI
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