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Kaouther MRAOUNA

ABU DHABI,UAE

En résumé

Proactive, committed, focused, results-oriented and Bachelor Degree in Business Administration & Management qualified professional with 9+ years of insightful experience across Secretarial Operations, Personal Assistance, Office Administration, Liaison & Coordination and Team Management; Skilld at managing proposals, documentation, deal finalization, coordinating various activities with the internal / external departments for the smooth business operations and handling top & confidential correspondence with clients; Multi-lingual in Arabic, English, French& Italian; Pragmatic, with proven managerial acumen and abilities to withstand work pressures, deliver assignments within specified time frame without compromising on quality benchmarks.

Seeking challenging role of a Manager – Office / General Administration / PR Specialist across Corporate, industries or Big Business Houses with reputed organization, demanding high standards of quality and precision and providing opportunity to amalgamate my personal enrichment with professional goal.

Mes compétences :
Internet
Communication
Oracle
Oracle HR
Data Entry
tasking skills
manage incoming calls
experienced support
executive support
budgets
Project Management
Profit and Loss Accounts
Payroll
Office Management
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office
Microsoft Excel
Insurance Policies
IMPACT system Management
Board meeting preparation
Spearhead Training
time Management
Report Writing
Offshore Oil & Gas
relationship management
one preparation
Team Management
Stress Management
Responsible for handling classification
Project Management Management
Organizational Experience
Demonstrated skills
Delivered assistance
Administration

Entreprises

  • Al Jaber Group - Executive PA to GCEO

    2016 - maintenant Responsibilities:
     Screening the CEO's e-mails, enquiries and requests & initiating appropriate action
     Handling all Travel arrangement, Hotel booking, Visas and driver.
     Carrying out translation of English, Arabic for the GCEO and the Chairman office
     Preparation for outgoing and incoming documents & Communication
     Responsible for all external meetings arrangement with Banks, Lawyer ,Partners
     Attending meetings for company requirement and preparation of MOM, Agenda
     Coordinating with all group department and hospitality team (Shangri-La & Traders hotel)

    Accomplishments:
     Commended by the GCEO to managing the administration work for the group, the subsidiaries &the partners of the company.
     Managing all the work for PA`s of the group including the reception, operator document controller, drivers, maintenance team and office boys staff.
  • Tasameem Real Estate - Personal Assistant to COO

    2015 - 2016  Screening the CEO's e-mails, enquiries and requests & initiating appropriate action
     Organizing and maintaining the COO's diary and contacts, adhering to the Agenda and Calendar, and typing confidential documents
     Preparing meeting schedule, minutes of meeting, attendees list and agenda
     Facilitating travel activities including booking ticket, hotel, driver, reaming of phone & documents needs
     Providing administrative support to Projects Director & Partners such as Arabtec, Aabar and Tasameem STX etc.
     Carrying out translation of English, Arabic & French document especially with Morocco office
     Attending Interviews for company requirement
     Coordinating project and site construction works
     Responsible for handling classification and registration of documents (incoming &outgoing)
     Handling transmittal`s preparation for outgoing documents

    Accomplishments:
     Commended by the COO for efficiently managing the administration work for the office and the partners of the company
     Effectively handled the supervisor of reception, document controller, drivers and office boys staff
  • Abu Dhabi Motorsports Management - Executive Assistant

    2013 - 2015 : Abu Dhabi Motorsports Management (ADMM), UAE/Abu Dhabi as Executive Assistant to CEO & Motorsport Advisor of Formula 1 Abu Dhabi
    Responsibilities:

    * Adhering to the CEO Agenda and Calendar ;
    * Responsible for organizing and maintaining the CEO's diary and contacts ;
    * Coordinating in project-based work
    * Supervising and training lower level staff ;
    * Accountable for screening the CEO's e-mails, enquiries and requests& handling the same ;
    * Taking active part in:
    * Board meeting preparation including catering, marketing, decoration, etc. ;
    * Organization of Event (Formula 1) and Conference ;
    * Liaising with:
    * Directors / Head of Departments / Personal assistants within ADMM
    * Executives of Partners and Sponsors and respective Personal Assistants
    * Personal Assistants to the Board of Directors and the Chairman.
    * Overseeing events accreditation for the CEO Office and for the Board of Directors and the Chairman; major events of YMC and providing executive support during the events
    * Preparing VIP invitations for all major events of YMC such as Formula 1 Grand Prix, Australian V8, Asian GP2, Formula Drift, Porsche GT, etc.
    * Carrying out translation of English, Arabic & French document
    * Delivering support to the Executive Director of Government Affairs & Executive Affairs Authority
    * Working knowledge of Oracle System ;
    * Handling event arrangements for the CEO office including staff catering, office requirements, decoration, etc.
    * Interacting with clients & suppliers on specific requirements / details of the event being organized to ensure that the program/event meets the needs & specifications of the client and within budget

    Accomplishments:

    * Played a key role in Formula one preparation and documentation; distributed F1 ticket to the company guest and coordinated with CEO directly, Chairman and Board member.
    * Shouldered responsibility of handling travel arrangement from the ticket booking.
    * Created own connection with the hotels and travel agency.
  • Abu Dhabi Motorsports Management - Executive Assistant

    2013 - 2015
    Responsibilities:
     Responsible for organizing and maintaining the CEO's diary, contacts and screening the CEO's e-mails, enquiries and requests
     Involved in training of lower level staff, preparing Board meeting including catering, marketing, decoration, etc.
     Liaised with Directors, Head of Departments and Personal Assistants within ADMM, Executives of Partners and Sponsors and respective Personal Assistants and PA to the Board of Directors and the Chairman
     Involved in organization of Event (Formula 1) and Conference
     Monitored events accreditation for the CEO Office and for the Board of Directors and the Chairman; major events of YMC and providing executive support during the events
     Responsible for preparing VIP invitations for all major events of YMC such as Formula 1 Grand Prix, Australian V8, Asian GP2, Formula Drift, Porsche GT, etc.
     Provided support to the Executive Director of Government Affairs & Executive Affairs Authority
     Handled event arrangements for the CEO office including staff catering, office requirements, decoration, etc.
     Communicated with clients & suppliers on specific requirements / details of the event organized
     Ensured the program and event meet the needs & specifications of the client and within budget

    Accomplishments:
     Applauded for good preparation and documentation in Formula one; distributing F1 ticket to the company guest and coordinating with CEO directly, Chairman and Board member.
     Effectively Shouldered responsibility of handling travel arrangement and creating own rapport with the hotels and travel agency

  • Parsons Brinckerhoff - Senior Administrative Assistant & Project Coordinator

    2011 - 2013 Responsibilities:

    * Responsible for handling classification and registration of documents (incoming &outgoing) ;
    * Organized and scheduled external and internal meetings ;
    * Prepared Minutes of Meeting (MOM) & Staff Meeting as well as documents for the executive meetings ;
    * Accountable for writing letters in Arabic and English ;
    * Handled transmittal`s preparation for outgoing document
    * Carried out translation from English to Arabic and/ or Arabic to English
    * Worked on IMPACT System (project management web based system- download; create, registration for all projects documents documentation)
    * Shouldered responsibility of typing confidential engineering documents on a word processing system
    * Delivered administrative services to Projects Director & Department Heads.
  • Parsons - Assistante Administrative

    2011 - 2013 PARSONS INTERNATIONAL LIMITED, ABU Dubai, UAE;
    Senior Administrative Assistant & Document Controller

    -Musanada Project (6months) & Mubadala Project (Al Sowwah Island):

    • Follow the document related to project;
    • Classification ,Registration of documents(incoming &outgoing);
    • Arrange of the meeting, Booking room;
    • Coordinate with other assistant if there is important internal or external meeting;
    • Preparation of Minutes of meeting;
    • Preparation of files for the executive meetings;
    • Preparation and writing letter;
    • Preparation of Transmittal;
    • Translation for the document(English to Arabic, or Arabic to English);
    • Follow the variation of order and the certificate of payment for the consultant ;
    • Working with IMPACT system(project management web based system- download; create, registration for all projects documents documentation);
    • Coordination with clients & consultant;
    • Preparation of the Presentation for project ;
    • Preparation of the weekly report;
    • Visiting the site;
    • Preparation for the weekly report;


  • Mubadala - Executive Administrative Assistant & HR Head

    2010 - 2011 Job Description

    * Follow-up of the E mails received for the Head of HR. ;
    * Preparation of the Agenda on the daily basis for HR Head. ;
    * Preparation of files aimed for business. ;
    * Follow-up the urgent cases; Coordination and arrangement of Meetings, Planning, Classification and Activation process. ;
    * Arrange all the facilities for the HR Head when he is travelling (Booking of Ticket, Hotel, Driver, Reaming of phone, Documents needs). ;
    * Preparation of files for the executive meetings. ;
    * Booking a meeting room or arrange the location (Hotel, Reception, Manifestation). ;
    * Preparation of the project (Presentation by power point system). ;
    * Prepare when needed outside services. ;
    * Receive all the visitors and coordinate with them or their assistants. ;
    * Provide administrative services for the Director and other Department heads. ;
    * Coordinate with other assistant if there is important internal or external meeting ;
    * Follow-up by the personnel (Salary certificate, Request of leave, Work company letter, Short leave Vacation, Advance, Promotion, Complaints ,Warning letter, Termination Letter). ;
    * Working with Oracle system for HR data entry.
    * Coordinate with Payroll Department. ;
    * Follow-up open bills, Receive escalated calls, Control of the regular payment (shipment and payment checking). ;
    * Coordinate with recruitment agency to select the candidate for interview (Exp: Sundus consulting company Sawaed, Injazat).
  • Mubadala -  Assistante Executive

    2010 - 2011 MUBADALA, ABU DHABI, UAE;
    Administrative Assistant:

    • Follow-up the files importation;
    • Follow-up the urgent cases; Coordination and arrangement of meetings ,Planning, classification and activation process;
    • Follow-up by the personnel (orders of mission, approval of exit, request of leave);
    • Follow-up the claims on frequent basis;
    • Preparation of the agenda of the direct manager;
    • Follow-up open bills; Receive escalated calls; Control of the regular payment (shipment and payment checking);
    • Preparation of files aimed for business;
    • Preparation of files for the executive meetings;
    • Prepare when needed outside services;
    • Data entry for valid recording after the verification of the customer accounts.
    • Preparation of the project (representation by power point system).
    • Receive all the visitor and coordinate with them ,
    • Arrange the booking of hotel, driver, travel agency,
    • Replay to the e mail received for him,
    • Coordinate with other assistant if there is important internal or external meeting,
    • Coordinate with recruitment agency for candidate(Sundus , Sawaeed, Injazat),
    • Classification and selection for the interviewers,
    • Arrangement for the manifestation outside Mubadala (safari, manifestation in Emirates Place hotel).
  • Mubadala - Executive Administrative Assistant & HR Head

    2010 - 2011 Job Description

    * Follow-up of the E mails received for the Head of HR. ;
    * Preparation of the Agenda on the daily basis for HR Head. ;
    * Preparation of files aimed for business. ;
    * Follow-up the urgent cases; Coordination and arrangement of Meetings, Planning, Classification and Activation process. ;
    * Arrange all the facilities for the HR Head when he is travelling (Booking of Ticket, Hotel, Driver, Reaming of phone, Documents needs). ;
    * Preparation of files for the executive meetings. ;
    * Booking a meeting room or arrange the location (Hotel, Reception, Manifestation). ;
    * Preparation of the project (Presentation by power point system). ;
    * Prepare when needed outside services. ;
    * Receive all the visitors and coordinate with them or their assistants. ;
    * Provide administrative services for the Director and other Department heads. ;
    * Coordinate with other assistant if there is important internal or external meeting ;
    * Follow-up by the personnel (Salary certificate, Request of leave, Work company letter, Short leave Vacation, Advance, Promotion, Complaints ,Warning letter, Termination Letter). ;
    * Working with Oracle system for HR data entry.
    * Coordinate with Payroll Department. ;
    * Follow-up open bills, Receive escalated calls, Control of the regular payment (shipment and payment checking). ;
    * Coordinate with recruitment agency to select the candidate for interview (Exp: Sundus consulting company Sawaed, Injazat).
  • Mubadala - Executive Administrative Assistant & HR Head

    2010 - 2011 Responsibilities:

    * Prepared the agenda on the daily basis and files aimed for business ;
    * Ensured follow-up the urgent cases ;
    * Coordinated & organized meetings, planning, classification and activation process
    * Handled travel arrangement activity encompassing booking ticket, hotel, driver, reaming of phone & documents needs)
    * Responsible for handling reception & manifestation arrangement
    * Delivered assistance to:
    * VIP visitors to Mubadala HQ ;
    * Mubadala permanent staff's request as salary certificate, leave request, work company letter, short leave,vacation, advance, promotion, complaints, warning letter and termination letter
    * Provided administrative services for the Director and other Department Heads.
  • Mubadala - Executive Administrative Assistant & HR Head

    2010 - 2011 Job Description

    Follow-up of the E mails received for the Head of HR.
    Preparation of the Agenda on the daily basis for HR Head.
    Preparation of files aimed for business.
    Follow-up the urgent cases; Coordination and arrangement of Meetings, Planning, Classification and Activation process.
    Arrange all the facilities for the HR Head when he is travelling (Booking of Ticket, Hotel, Driver, Reaming of phone, Documents needs).
    Preparation of files for the executive meetings.
    Booking a meeting room or arrange the location (Hotel, Reception, Manifestation).
    Preparation of the project (Presentation by power point system).
    Prepare when needed outside services.
    Receive all the visitors and coordinate with them or their assistants.
    Provide administrative services for the Director and other Department heads.
    Coordinate with other assistant if there is important internal or external meeting
    Follow-up by the personnel (Salary certificate, Request of leave, Work company letter, Short leave Vacation, Advance, Promotion, Complaints ,Warning letter, Termination Letter).
    Working with Oracle system for HR data entry.
    Coordinate with Payroll Department.
    Follow-up open bills, Receive escalated calls, Control of the regular payment (shipment and payment checking).
    Coordinate with recruitment agency to select the candidate for interview (Exp: Sundus consulting company Sawaed, Injazat).
  • Al Noor Hospital - Assistant

    2008 - 2010 Job Description

    * Receive the patients on shift basis. ;
    * Take the appointments for the Clinic practitioners based on schedule and availability. ;
    * Ensure that all the enrollee patients have valid clean and clear insurance policies. ;
    * Answering phone queries. ;
    * Issue the invoice and align the closing of the shift financially with the accounts payable. ;
    * Coordination between patient and doctor. ;
    * Assistant the practitioners in the writing of the medical reports. ;
    * Assistance in manifestation outside of Al Noor hospital. ;
    * Typing the medical report. ;
    * Arrange the calendar of the doctor and time sheet. ;
    * Organize the schedule of the receptionists. ;
    * Follow-up the medical document related to the department.
  • Al Noor Hospital - Assistant

    2008 - 2010 Job Description

    * Receive the patients on shift basis. ;
    * Take the appointments for the Clinic practitioners based on schedule and availability. ;
    * Ensure that all the enrollee patients have valid clean and clear insurance policies. ;
    * Answering phone queries. ;
    * Issue the invoice and align the closing of the shift financially with the accounts payable. ;
    * Coordination between patient and doctor. ;
    * Assistant the practitioners in the writing of the medical reports. ;
    * Assistance in manifestation outside of Al Noor hospital. ;
    * Typing the medical report. ;
    * Arrange the calendar of the doctor and time sheet. ;
    * Organize the schedule of the receptionists. ;
    * Follow-up the medical document related to the department.
  • Al Noor Hospital - Marketing Assistant

    2008 - 2010 Job Description

    Receive the patients on shift basis.
    Take the appointments for the Clinic practitioners based on schedule and availability.
    Ensure that all the enrollee patients have valid clean and clear insurance policies.
    Answering phone queries.
    Issue the invoice and align the closing of the shift financially with the accounts payable.
    Coordination between patient and doctor.
    Assistant the practitioners in the writing of the medical reports.
    Assistance in manifestation outside of Al Noor hospital.
    Typing the medical report.
    Arrange the calendar of the doctor and time sheet.
    Organize the schedule of the receptionists.
    Follow-up the medical document related to the department.
  • Al Noor Hospital - Administrative Assistant

    2008 - 2010 : Al Noor Hospital (Main Branch), UAE/Abu Dhabi as Assistant of Patient Service Department
    Responsibilities:

    * Receive the patients on shift basis. ;
    * Take the appointments for the Clinic practitioners based on schedule and availability.
    * Ensure that all the enrollee patients have valid clean and clear insurance policies.
    * Answering phone queries. ;
    * Issue the invoice and align the closing of the shift financially with the accounts payable. ;
    * Coordination between patient and doctor. ;
    * Assistant the practitioners in the writing of the medical reports.
    * Assistance in manifestation outside of Al Noor hospital.
    * Typing the medical report. ;
    * Arrange the calendar of the doctor and time sheet. ;
    * Organize the schedule of the receptionists. ;
    * Follow-up the medical document related to the department.
  • Al Noor Hospital - Assitante Medicale & Receptioniste

    2008 - 2010 AL NOOR HOSPITAL, ABU DHABI, UAE;
    Administration, Reception & Doctors Assistance:

    • Receive the patients on shift basis;
    • Take the appointments for the Clinic practitioners based on schedule and availability;
    • Ensure that all the enrollee patients have valid clean and clear insurance policies;
    • Answering phone queries;
    • Issue the invoice and align the closing of the shift financially with the accounts payable;
    • Coordination between patient and doctor;
    • Assistant the practitioners in the writing of the medical reports;
    • Assistance in manifestation outside of Al Noor hospital;
    • Typing the medical report;
    • Arrange the calendar of the doctor and time sheet;
    • Organize the schedule of the receptionists.


  • United Investment & Development - Personal Assistant

    2007 - 2008 Job Description

    Search on Internet for new project.
    Prepare meeting Schedule.
    Set up meetings and follow up on allocated tasks.
    Execute Management Directions of New Plans.
    Assistance in seminaries and assist in the reception of job seekers.
    Follow-up the personnel files.
    Organize travel, visa, and hotel arrangements.
    Preparation of files aimed for business and executive's monthly reports.
    Follow-up and monitor the case for management (red flag reports).
    Reception and sends E-mail for the direct manger based on priorities and urgency of the correspondences.
    Payment of wages on the current bank accounts of the permanent staff.
    Follow-up the files of the direct manger.
    Follow-up claims and customers (Form, Quota & Payment).
    Professional in writing different types of letters.
  • United Investment & Development - Personal Assistant

    2007 - 2008 Job Description

    * Search on Internet for new project.
    * Prepare meeting Schedule. ;
    * Set up meetings and follow up on allocated tasks. ;
    * Execute Management Directions of New Plans. ;
    * Assistance in seminaries and assist in the reception of job seekers. ;
    * Follow-up the personnel files. ;
    * Organize travel, visa, and hotel arrangements. ;
    * Preparation of files aimed for business and executive's monthly reports. ;
    * Follow-up and monitor the case for management (red flag reports). ;
    * Reception and sends E-mail for the direct manger based on priorities and urgency of the correspondences. ;
    * Payment of wages on the current bank accounts of the permanent staff. ;
    * Follow-up the files of the direct manger. ;
    * Follow-up claims and customers (Form, Quota & Payment). ;
    * Professional in writing different types of letters.
  • United Investment &Development - Assistante Personnel

    2007 - 2008 UNITED INVESTMENT & DEVELOPMENT GROUP, TUNIS, TUNISIA;
    Personal Assistant to the General Manager:

    • Search on Internet to update management reports;
    • Prepare meeting Schedule, set up meetings and follow up on allocated tasks;
    • Execute Management directions of new plans ;
    • Assistance in seminaries and assist in the reception of job seekers;
    • Follow-up the personnel files;
    • Coordination and arrangement of meetings;
    • Organize travel, visa, and hotel arrangements;
    • Preparation of files aimed for business and executives monthly meetings;
    • Follow-up and monitor the case for management (red flag reports);
    • Reception and sends E-mail for the direct manger based on priorities and urgency of the correspondences;
    • Manage, organize, plan, classify and activate of the documentary system;
    • Payment of wages on the current bank accounts of the permanent staff;
    • Follow-up the files of the direct manger;
    • Follow-up claims and customers (order form, quote and credit payment);
    • Professional in writing different types of letters.

  • United Investment & Development - Personal Assistant

    2007 - 2008 : United Investment & Development, Tunisia/Tunis, as Personal Assistant to General Manager
    Responsibilities:

    * Search on Internet for new project.
    * Prepare meeting Schedule. ;
    * Set up meetings and follow up on allocated tasks. ;
    * Execute Management Directions of New Plans. ;
    * Assistance in seminaries and assist in the reception of job seekers. ;
    * Follow-up the personnel files. ;
    * Organize travel, visa, and hotel arrangements. ;
    * Preparation of files aimed for business and executive's monthly reports.
    * Follow-up and monitor the case for management (red flag reports).
    * Reception and sends E-mail for the direct manger based on priorities and urgency of the correspondences.
    * Payment of wages on the current bank accounts of the permanent staff.
    * Follow-up the files of the direct manger. ;
    * Follow-up claims and customers (Form, Quota & Payment). ;
    * Professional in writing different types of letters.
  • United Investment & Development - Personal Assistant

    2007 - 2008 Job Description

    * Search on Internet for new project.
    * Prepare meeting Schedule. ;
    * Set up meetings and follow up on allocated tasks. ;
    * Execute Management Directions of New Plans. ;
    * Assistance in seminaries and assist in the reception of job seekers. ;
    * Follow-up the personnel files. ;
    * Organize travel, visa, and hotel arrangements. ;
    * Preparation of files aimed for business and executive's monthly reports. ;
    * Follow-up and monitor the case for management (red flag reports). ;
    * Reception and sends E-mail for the direct manger based on priorities and urgency of the correspondences. ;
    * Payment of wages on the current bank accounts of the permanent staff. ;
    * Follow-up the files of the direct manger. ;
    * Follow-up claims and customers (Form, Quota & Payment). ;
    * Professional in writing different types of letters.
  • Soroubat Group - Personal Assistant to Head of Finance Department

    2006 - 2007 Responsibilities:

    * Follow-up the urgent cases.
    * Coordination and arrangement of meetings. ;
    * Planning, classification and activation process. ;
    * Follow-up by the personnel (Orders of mission, Approval of exit, Request of leave). ;
    * Follow-up the claims on frequent basis. ;
    * Preparation of the agenda of the direct manager. ;
    * Follow-up open bills.
    * Receive escalated calls. ;
    * Control of the regular payment (shipment and payment checking). ;
    * Preparation of files aimed for business. ;
    * Preparation of files for the executive meetings. ;
    * Data entry for valid recording after the verification of the customer accounts.
    * Pro-active approach in non-active accounts to stimulate more revenue for non-active customer base.
    * Assign the reasonability of creating the monthly ledger (P&L) for the organization to ensure revenue generation.

    Trainings
  • Soroubat Group - Personal Assistant

    2006 - 2007 Job Description

    Follow-up the urgent cases.
    Coordination and arrangement of meetings.
    Planning, classification and activation process.
    Follow-up by the personnel (Orders of mission, Approval of exit, Request of leave).
    Follow-up the claims on frequent basis.
    Preparation of the agenda of the direct manager.
    Follow-up open bills.
    Receive escalated calls.
    Control of the regular payment (shipment and payment checking).
    Preparation of files aimed for business.
    Preparation of files for the executive meetings.
    Data entry for valid recording after the verification of the customer accounts.
    Pro-active approach in non active accounts to stimulate more revenue for non-active customer base.
    Assign the reasonability of creating the monthly ledger (P&L) for the organization to ensure revenue generation.

    Training while studying:
  • Soroubat - Assistnate Financiere

    2006 - 2007 SOROUBAT GROUP, TUNIS, TUNISIA;
    Financial Assistant to the CFO:

    • Follow-up the files importation;
    • Follow-up the urgent cases;
    • Coordination and arrangement of meetings;
    • Planning, classification and activation process;
    • Follow-up by the personnel (orders of mission, approval of exit, request of leave);
    • Follow-up the claims on frequent basis;
    • Preparation of the agenda of the direct manager;
    • Follow-up open bills;
    • Receive escalated calls;
    • Control of the regular payment (shipment and payment checking);
    • Preparation of files aimed for business;
    • Preparation of files for the executive meetings;
    • Prepare when needed outside services (Tunisian service);
    • Data entry for valid recording after the verification of the customer accounts;
    • Pro-active approach in non active accounts to stimulate more revenue for non-active customer base;
    • Assign the reasonability of creating the monthly ledger (P&L) for the organization to ensure revenue generation.
  • Soroubat Group - Personal Assistant

    2006 - 2007 Job Description

    * Follow-up the urgent cases.
    * Coordination and arrangement of meetings. ;
    * Planning, classification and activation process. ;
    * Follow-up by the personnel (Orders of mission, Approval of exit, Request of leave). ;
    * Follow-up the claims on frequent basis. ;
    * Preparation of the agenda of the direct manager. ;
    * Follow-up open bills.
    * Receive escalated calls. ;
    * Control of the regular payment (shipment and payment checking). ;
    * Preparation of files aimed for business. ;
    * Preparation of files for the executive meetings. ;
    * Data entry for valid recording after the verification of the customer accounts. ;
    * Pro-active approach in non active accounts to stimulate more revenue for non-active customer base. ;
    * Assign the reasonability of creating the monthly ledger (P&L) for the organization to ensure revenue generation.

    Training while studying:
  • Soroubat Group - Personal Assistant

    2006 - 2007 Job Description

    * Follow-up the urgent cases.
    * Coordination and arrangement of meetings. ;
    * Planning, classification and activation process. ;
    * Follow-up by the personnel (Orders of mission, Approval of exit, Request of leave). ;
    * Follow-up the claims on frequent basis. ;
    * Preparation of the agenda of the direct manager. ;
    * Follow-up open bills.
    * Receive escalated calls. ;
    * Control of the regular payment (shipment and payment checking). ;
    * Preparation of files aimed for business. ;
    * Preparation of files for the executive meetings. ;
    * Data entry for valid recording after the verification of the customer accounts. ;
    * Pro-active approach in non active accounts to stimulate more revenue for non-active customer base. ;
    * Assign the reasonability of creating the monthly ledger (P&L) for the organization to ensure revenue generation.

    Training while studying:
  • Hannibal T V - Administrative Assistant

    2006 - 2006
  • Hannibal T V - Administrative Assistant

    2006 - 2006
  • Hannibal T V - Administrative Assistant

    2006 - 2006
  • Hannibal T V - Administrative Assistant

    2006 - 2006
  • Sofratel - Teleconseiller

    2006 - 2006
  • Sofratel - Teleconseiller

    2006 - 2006
  • Sofratel - Sales

    2006 - 2006
  • Sofratel - Sales

    2005 - 2006

Formations

  • Spearhead Training (Abu Dhabi)

    Abu Dhabi 2014 - 2014 Self &time Management
  • Spearhead Training (Abu Dhabi)

    Abu Dhabi 2014 - 2014 Report Writing
  • ISET RADES (Tunis)

    Tunis 2002 - 2006 Technicein superieur en Gestion des Entrprises

    Technicein superieur en Gestion des Entrprises
  • Institute Of Technology (Tunis)

    Tunis 2002 - 2006 Technicien superieure en gestion des entreprise

    * Senior Technician in Business Administration, Institute of Technology,
  • Institute Of Technology (Tunis)

    Tunis 2002 - 2006 Technicien superieure en gestion des entreprise

    * Senior Technician in Business Administration, Institute of Technology,
  • ISET RADES

    Tunis 2002 - 2006 Technicien Superieure en Gestion des Entreprises
  • High School Of Technology (Tunis)

    Tunis 2002 - 2006 Senior Technician in Business Administration
  • Higher Institute For Technology (ISET_Tunisia) (Tunis)

    Tunis 2002 - 2006 Senior Technician in Management

    Business Administration, Institute of Technology,
  • Lycée 9 Avril 1938

    Tunis 1998 - 2002 Bac Eco
  • UNIVERSITY OF TECHNOLOGY (Tunis)

    Tunis 1998 - 2002 Bachelors Degree
  • Lycée 9 Avril 1938 (Tunis)

    Tunis 1998 - 2002 Bac Economie & Gestion

    Bac Economie & Gestion
  • Technical College (Tunis)

    Tunis 1998 - 2002 Bachelor of Economy and Management
  • Technical College (Tunis)

    Tunis 1997 - 2002 Bachelor of Economy and Management

    * English Language Development program, Berlitz College, UAE, (currently).
  • Technical College (Tunis)

    Tunis 1997 - 2002 Bachelor of Economy and Management

    * English Language Development program, Berlitz College, UAE, (currently).

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