Edouard RENOULT

En résumé

Entreprises

• Best Western Le Phoebus *** - Assistant de direction / Executive assistant / Asistente ejecutivo

  2015 - maintenant Hotel Casino of 50 rooms, with 3 meeting rooms, restoring on site, with a pub bar.
  Management, training and motivating a team of 12 coworkers.
  Seminar: sales, quotation, invoicing, organization, follow-up customer feedback.
  Individual groups & leisure, sales, organization, quotation, invoicing, follow-up customer feedback.
  Monitoring results and analyzes (achievement and mastery dashboards).
  Business development through social networks and strengthen partnerships B2C & B2B.
  Managing the Yield Management and E-reputation.
  In charge of all the social networks, OTA's extranets and Member Web Management.
  In constant contact with the tourist offices, corporate partners recovery and promoting the establishment.
  Versatility and replacement of the Hotel Hotel Manager during holidays or absences.
  Monitoring standards of quality and safety.
  Technical monitoring and correctly renovations.
  Highlighted the establishment internally through the various supports of communication external and internal.

• Best Western Le Phoebus *** - Front Desk Manager / Chef de Réception / Jefe de Recepcion

  2011 - 2015 Management, training and motivating a team of 12 coworkers.
  Versatility and replacement of the Manager during holidays or absences.
  In charge of Yield Management and E-reputation.
  Sales and monitoring the various internal events (Groups Leisure & Seminars).
  Monitoring results and analyzes (achievement and mastery dashboards).
  Business development through social networks and strengthen partnerships B2C & B2B.
  Monitoring standards of quality and safety.
  Technical monitoring and correctly renovations.
  In constant contact with the tourist offices, recovery and promoting the establishment.
  Highlighted the establishment internally through the various supports of communication.

• Backpackers Ratu-Kini / Mana Fiji Islands - Versatile receptionist - Volunteer

  2010 - 2010 Highlighting the various activities proposed within the company.
  Participation and assistance to various departments of the Backpacker.

• Ningaloo Club Backpacker / Coral Bay – Western Australia - Versatile receptionist - Volunteer

  2010 - 2010 Reservation management and helps the proper functioning of the establishment.

• CityHotels Hispania ApH. Mariano Cubi **** / Barcelona - Front Desk - 1st of reception

  2007 - 2010 Training and monitoring team reception and integration of new members.
  Dealing with customers, including handling complaints.
  Prepared front office activity reports for review.
  Opertating the IDS with RateTiger.
  Replacing the functions of the Front Desk Manger during his absences.
  Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates.
  Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

• Intercorp Group / Ibiza & Megève - Front Desk Dept. between Ibiza (Spain) & Megève (France)

  2005 - 2007 Working at Front Desk on the following establishments :
  
  Torrent Bay Club (Ibiza - Spain)
  Marina Palace Apartments *** (Ibiza - Spain)
  Ses Fontanelles Plaza (Ibiza - Spain)
  Hôtel Royal Rochebrune *** (Megève - France)
  
  Job description :
  
  Greeting all the customers and guests upon their arrival
  Confirm customers booking
  Attending phone calls from customers regarding availability of hotel rooms.
  Receiving payments and changing money from the guests
  Updating complete list of the hotel guests.
  Updating check-in and check-out timings of guests.
  Need to solve the problems or any issues that a customer or guest have with the hotel services.
  Transferring calls to the guest rooms and offices
  Help the guests in filling reservation form
  Taking feedbacks from the customers or guests
  Keep an eye on housekeeping staff and their work
  Ensure the well-being from the customers during they stay till their departures

• Can Caus - Companatge / Santa Gertrudis - Ibiza - Spain - Sales and delivery dept.

  2002 - 2005 Sales packaging preparation
  Sales of handicrafts
  Prospecting new clients
  In constant contact with the shops, restaurants and hotels on the island
  Production and development of new products such as the "Flao Eivissenc"

• Hotel Carlos III / Ibiza - Spain - Night Auditor

  2000 - 2002 Accommodate and customer reception
  Balance and audit for accuracy accounts
  Followed up guests to ensure satisfaction
  Keeping standard (reception, transmission of telephone calls)
  Setting up the buffet breakfast

Formations

Pas de formation renseignée

Réseau

• Jean-Philippe MARTINEZ

• Nathalie CAUDRON