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Dana MIKULOVA

Paris

En résumé

Mes compétences :
needed skills
eLearning
Trade mgmt.
Talent Management
TOP
Supply Chain
SAP SD
Responsible for Trade Terms management
Requirements Gathering
Construction Aggregates
Change Management
B. Development

Entreprises

  • Lafarge - Learning & Development Global Projects Leader

    Paris 2014 - 2015 Promoting and managing Digital & Blended learning programs
    Animating L&D Worldwide communities by Social Media

  • Danone - Organizational Development Manager & HR partner for R&D and Quality department

    Paris 2012 - 2013

  • Commercial department - HR Partner

    2010 - 2012 for Commercial department - Sales, B. Development, Trade mgmt., Training

  • ILS IDIOMAS - HR & Operations Manager

    2009 - 2010

  • DOUBLE DARE STUDIOS - WEB researcher

    2008 - 2008

  • Danone - Customer Service Manager

    Paris 2006 - 2007

  • Danone - Domain Team Leader

    Paris 2005 - 2005 * Same as Eastern Europe below
    * Leading of Legacy System adaptation ,

  • Danone - Central Team Manager

    Paris 2003 - 2006 * Supervised and supported deployments in UK, France, Poland
    * Executed technical level 2 support of live business units
    * Training courses definition and execution ,

  • Danone - Domain Team Leader

    Paris 2002 - 2003 * Implemented OTC Danone Core Model & Information system, DSS (reporting), Trade Term Management (TTM) tool (Pre-assessment, Customer Service process analysis, Gap analyses, SAP/R3 customizing, development definition, Post Go-Live support)

  • OTC Local - Team Member - Dairy and Biscuits division

    2001 - 2002 * Defined and implemented OTC Danone Core Model for dairy and biscuits division

  • SAP Worldwide - Order to Cash

    2001 - 2006

  • Danone - Sales Business Analyst

    Paris 2000 - 2001 * Responsible for Trade Terms management, Sales Reporting, Developed Promotion follow up database and maintenance, Customer data database maintenance

  • Customers Care - Coordinator

    1998 - 2000 MAIN ACHIEVEMENTS
    * iLEARN Social group in TOP 5, iLEARN and eLearning mindset adopted by countries
    * Increase employees retention and Internal clients satisfaction
    * Optimized Key Customer Relationships for Service Level improvement ;
    * Increased Customer Service Level by 17% ;
    * Created CS Coordinator carrier development path ;
    * Service Level Response Time 100% respected
    * Project GoLife dates 100% respected

Formations

  • Internationa Coach Federation (Mexico City/ Usa - Distance Study)

    Mexico City/ Usa - Distance Study 2012 - 2013 CPCC Certification in Co-Active Coaching

  • Latin-American School Of Coaching (Mexico Cit)

    Mexico Cit 2012 - 2012 Diploma

  • University Of Alexander Dubček (Trencin)

    Trencin 2002 - 2005 Masters Degree

    Master degree on Administration & Personnel Management Relations
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