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Kempinski Hotel
- E-Commerce Manager
Munich
2015 - maintenant
* Digital Marketing:
- Develop and implement e-marketing initiatives for the hotel key
feeder markets to increase the number of visitors to the hotel
website.
- Establish and implement the hotel annual marketing plan for
electronic channels.
* eMail Marketing:
- Prepare and send with regular frequency a corporate email newsletter.
* Search Engine Optimization (SEO)
- Ensure all efficient use of keywords in the website content. ;
- Review the ranking of the hotel website on search engines. ;
- Update the hotel website with relevant search terms and adequate
keyword frequency to ensure good ranking.
* Social Media:
- Ensure that social media campaigns are in line with the F&B
promotions.
- Oversee and manage social media accounts for the hotel and 3 outlets.
- Responsible for developing and executing strategies to promote the
hotel across Social Media networks.
* Website Content Management:
- Launching the new hotel and restaurants websites. ;
- Manage relationships with third party distributors (e.g. Booking,
Expedia, Agoda).
- Keeping the hotel and outlets websites updated.
* Website Analytics:
- Analyze the website user behavior, site performance, source of
referrals, ecc... and act accordingly.
- Provide monthly reports on website KPI to the management team of
the hotel.
- Analyse PPC report and act accordingly with the agency.
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Kempinski Hotel Ajman
- Marketing Executive
2014 - 2015
* Marketing:
- Developing integrated marketing campaigns for 180 room hotel, 11
food and beverage outlets and 2 spas, respecting marketing budgets
(around 3 millions AED).
- Supervising brand consistency standards, ensuring collateral and
advertisement is in line with brand standards.
- Maintaining relationships with advertising, print, and media
industries.
- Evaluating opportunities for partnerships, sponsorships and
advertising.
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Kempinski Grand & Ixir Hotel Bahrain City Centre
- Sales & Marketing Coordinator & Acting Marketing Executive
2014 - 2014
* Administrative:
- Ensure that the admin forms are updated.
* Marketing:
- Liaison between Sales team and Marketing department. ;
- Report to the DOSM and Marketing Manager for implementing
marketing activities (creation and print of collateral, promotions
and packages, advertising, market analysis, photo-shootings).
- Assist in the creation of the marketing plan and budget.
- Assist F&B with marketing needs. ;
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Relais&Chateaux
- Front Desk Supervisor
PARIS 17
2013 - 2013
Relais&Chateaux La Bastide Saint Antoine, Jacques Chibois - Grasse, France
* In charge of hotel and restaurant reservations. ;
* In charge of the Conciergerie.
* Responsible of the boutique. ;
* Manage and perform guest check-in and check-out. ;
* Handle guest requests and complains. ;
* Responsible of controlling cashier float and ensure daily report. ;
* Train associates.
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Restaurant Little
- Assistant Project Manager
2013 - 2013
* In charge of the development opening of the restaurant (purchasing of
all equipment, ensure timeliness of the project, recruiting personnel,
searching suppliers).
* Created all standards and procedures for the restaurant.
* Created and developed the menu.
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Sofitel
- Housekeeping Manager
Malabo
2011 - 2012
* Manage and control all inventories to ensure supply availability
* In charge of analyzing the weekly guest satisfaction scores and
developing new strategies for those areas found deficient.
* In charge of ordering supplies on a monthly basis, according to the
budget guidelines.
* Developed and implemented a par system for linen to maintain proper
inventory levels.
* In charge of managing team members in their daily tasks and ensuring
that standards are respected and followed.
* Developed and implemented a new room inspection sheet to ensure
consistency and quality.
* Developed and implemented a room attendent production analysis sheet
to ensure productivity and help with labor costs.
* Responsible for managing daily payroll in order to develop strategies to
control and reduce overtime.
* Daily Lobby Duty.
Food and Beverage Audit
* In charge of updating and analyzing the Food and Beverage monthly
audit report to assist the department with determining high selling items.
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Sofitel Hotels
- Management Training
2011 - maintenant
-
Groupe Yuzu - Yannick Alléno
- Assistant Chef de Projet
2011 - 2011
-
YUZU
- Assistant Project Manager
Sèvres
2011 - 2011
* Responsible for problem solving operational issues for the HOTEL
CHEVAL BLANC at Courchevel, to include research and decisionmaking for new products. Created documents to assist the Chef/Owner
in determining high selling menu items to yield future revenue
* Worked as a liaison between the operational departments and
management to ensure timeliness of the project and successful opening
of STAY and SWEET TEA in Beyrouth
* Created all standards and procedures for STAY and SWEET TEA
restaurants
* In charge of the DIOR DES LICES development opening in St-Tropez,
including purchasing of all equipment, handling legal requirements to
obtain liquor license, as well as recruiting of restaurant & culinary
personnel.
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KPMG SRL
- Assistant
2010 - 2010
Training in the Advisory Department
* In charge of prospecting new clients ;
* Assistant in the Restructuring department, responsible for the Marketing
Plan and conducting research for clients
* Market Analysis
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KPMG
- Training in the Advisory Department
Courbevoie
2010 - 2010
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JW Marriott
- Cross Training in Finance & Accounting
2009 - 2009
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Orient Express Hotel and Resort
- Cross training in Food & Beverage
2008 - 2008
