Hewlett Packard
- Enterprise Account Manager
COURTABOEUF
2012 - maintenant
Enterprise Account Manager
Hewlett-Packard - Décembre 2012
• Promote and engage IT solutions across the Account Portfolio.
• Sales Management of the HP Named accounts cross-industry (Service Providers, FSI, Public Sector)
• Collaboration with the sales team to improve sales efficiency and drive growth.
• Pipeline development and forecast management.
• Contributing to proposal development, negotiation and deal closing.
• Communicating on new product and service opportunities, special developments, or feedback gathered through field activity.
• Build and maintain account relationships and customer satisfaction.
Hewlett-Packard Manager
Décembre 2010
- Leading the following Engineer teams at HP: : Microsoft (Operating Systems, Active Directory, Microsoft Exchange), Mission Critical (Proliant Servers: critical conditions), HPSD (Storage Works Division : Fibre Channel) & Networking (HPN ProCurve/H3C/3com & Cisco).
- Responsible for everyday technical and commercial operations
- Responsible for communication between technical experts and commercials
- Define everyday activities for service delivery teams
- Manage solving unexpected technical and commercial issues
- Take the leadership for customer projects
- Manage commercial and technical escalations
- Day to day operation management.
- People management and leadership
- Achieve customer satisfaction target & goals
Hewlett-PackardExpert Analyst support Microsoft
Octobre 2007
- Within a team of five engineers, we provide the needed action plan to troubleshoot issues reported by HP customer’s and lead them to an efficient solution.
- Providing Expert analysis for Windows server, especially for Client/Server architecture, Active Directory, data management (Backup/Restore), Clustering, NLB, DNS, DHCP, WINS, IIS, Operating Systems Windows 2000 / 2003 et 2008 Microsoft Sever Solutions like Microsoft Exchange server, SQL server, MOM, SCOM, SMS, SCCM, ISA server, Project server…
Hewlett-PackardAnalyst support server HP Proliant
Mars 2007
- Belonging to the ISS team, I took in charge requests related to anomalies and problems on HP ProLiant servers. I troubleshoot and analyze the issue in order to provide the appropriate action plan.
- Having an expertise on solutions HP ProLiant ML, DL and BL (P-Class "Power Management" and C-Class enclosure "Onboard Administrator" backups "internal and external" Soft and utilities as (HP SIM, RDP, SMH, RAID "ACU and ADU" Teaming NCU, ILO).
Consultant
PROLOGIC TUNISIE
Avril 2006
- Presales and Technical assistance on Servers and Storage solutions (Dell Poweredge, IBM x series & HP Proliant)
- Onsite analysis for customer hardware and software needs
- Implementation, administration and maintenance of entreprise solutions (Windows 2003 server, DNS, DHCP, Active Directory, GPO)
- Implementation, administration and maintenance of collaboration solution Lotus Notes.
- Security and backup solutions integration.
- Processing tenders and consultations
- Processing Calls for tenders and consultations.
- Customer relationship.
