Wassim ABDA

En résumé

Entreprises

• EXCIS LTD - IT SUPPORT ENGINEER

  2017 - maintenant IT Support Engineer
  
  March 2017 –On = Contract in #Excis#IT Support Engineer Work at ( Shell , HP , Pfizer , Eli lilly , Ericsson )Troubleshooting and maintaining Hardware related issues, Windows OS installation and troubleshooting OS related issues, printer configuration and troubleshooting, outlook mailconfiguration and troubleshooting. Configuring Local area Network and providing support to L1 level Network Related issues.Managing Active directoryUser account –Modifying and Maintaining E-mail address, Moving Objects & Mailbox.Supporting end users through calls mails and remedy tickets.Incident classification, Initial support, Investigation & diagnosis, Resolution & Recovery, Incident closure.Providing first level and second level support and first call resolution to the Global users.Ticket creation/Categorization/Prioritization/Resolution.Ticket escalation to respective Support Group.Install IPad , IPhone with mobile Iron application
  Respnsability for Inventory stock Room Trouble shooting and resolving problems within SLA, ensuring qualitative deliverables.Troubleshooting of all Outlook Issues, Laptop Issues, Wireless issues, VPN issues.Configuring Outlook for easy accessing of e-mails through internet.Installing Software’s, Mcafee encryption login Issues.Printer issues, File sharing, Virus scanning and troubleshooting all basic components which helps in system maintenance.Software Installation, troubleshooting all kinds of software for Cognizant employees in desktops/ Laptops.Monitoring tickets based on the prioritiesSupport Data Centre(switch, routers , firewall , cables
  IT Support Engineer
  Nom de l’entreprise # Excis Ltd
  
  Start 2017 – d’emploi4 mois
  Tunisie
  IT support engineer at ( HP , Pfizer , shell , Elli lilly , Ericsson )
  
  START 23 January 2017 - (IT support engineer ) at # HP # Ericsson # Pfizer # Shell # Eli lilly # chez ( Excis company )
  
  support users in 5 campany : PC , deskPtop , Ipad , printers. data centre , switches , routers , servers , ETC
  
  Hardware # maintainance , troubleshooting
  
  software # configration , install , remiege , troubleshooting
  

• secumax - IT technicien supérieur

  2014 - maintenant Projet de formation au sein de l'école
  
  Le but de ce projet est d'assurer la connectivité entre un serveur PFSENSE et plusieurs machines clientes et de contrôler le flux de données et la qualité du matériel entre les différents points de connexion
  
  Environnement : SNMP Supervision (EliteView)

• ST MicroElectronics - Network Administrator/ engineer

  2014 - maintenant Project training within school
  
  The purpose of the school project was to provide connectivity between a server and pfsense
  multiple client devices and control the data flow and the quality of material between the
  different connection points
  
  Network Administrator
  
  Routing between sites using ospf-eigrp
  
  Securing router and switch
  
  Administrate server active directory . dns .dhcp
  
  Securing data between sites using vpn tunnel
  
  Using bgp for tie atonymous systems

• secumax - Demande d'emploi - IT technicien en réseaux -

  2013 - 2013 Réparation de problèmes de connectivité entre plusieurs postes de travail
  Restauration de Serveurs suite aux problèmes fonctionnels sur des sites distants.
  Câblage et architecture réseau mise en place dans une entreprise cliente.
  
  Environnement: Windows Server 2003, Windows 7, VLANs, protocole de routage RIP
  
  
  
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• secumax - Technician

  2013 - 2013 Technician Internship networks
  
  
  * Repair of connectivity issues between multiple workstations
  
  * Restoring Servers following functional problems at remote sites.
  
  * Wiring and network architecture implemented in a client company.
  
  
  Environment: Windows Server 2003, Windows 7, VLANs, RIP routing protocol

Formations

Pas de formation renseignée

Réseau

• Anne-Sophie LE PAGE

• Charafe OK

• Chloé PATRONCINI

• Claire JÉRÔME

• François LE RAY

• Sébastien PAPY

• Soazic EVAIN

• Sophie DE DEMOS