Ilyes Marouani
Business Manager - Client: PayPal (eBay Group), Transcom Wolrd Wide
In charge of the new projects implementation and operations management.
Demonstrates more than 9 successful years in Call Center management
Has build a strong experience in technology, telemarketing and customer relation management and services (in several management positions)
AWARDS :
• At Stream Global Services Inc - Tunis : August 2008
BT-HP Alliance : EMEA Manager of the quarter Award (All EMEA British Telecom sites and partners)
• At Stream Global Services Inc - Tunis : October 2005
BT-HP Alliance : Recognition Award for the HP Solution Centre implementation (Tunisian Site)
2005 - 2007
2002 - 2005Coordinateur d'Unité Opérationnelle(Client UPC-NOOS)
Superviseur (Client UPC-NOOS)
Formateur (Client UPC-NOOS)
Hotliner Niveau 1 et 2 (Clients Wanadoo-France Télécom + UPC-NOOS)