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Gnaba KHALED

TUNIS

En résumé

Mes compétences :
hotel
hospitality
manager
software support
operations management
driven skills
development of guest satisfaction programs and qua
company management
beverage management
accomplishing management skills
Table d'Hôte
Restaurants
Responsible for Directing
Microsoft Office
Lotus SmartSuite
Human Resources
Geo 4

Entreprises

  • Royal Thalassa Monastir - Hotel General Manager

    2016 - maintenant
  • Vincci Hoteles - Hotel General Manager

    2013 - 2016 Vincci Lella Baya, Hammamet Yasmine, Tunisia 11/2013 – 01/2016
  • Vincci Hoteles - Hotel General Manager

    2013 - 2016 Vincci Lella Baya, Hammamet Yasmine, Tunisia 11/2013 – 01/2016
  • HANI Hotels - General Manager

    2012 - 2013 Supervised overall Operations for Hani Suites & Spa and the Opening of Hani Royal,
    Responsible for Directing all employee functions of these two Properties in accordance with the
    International Policies and practices in the hospitality. Finalize the Operation Manuel, Set and meet
    properties Goals and Revenue generation, Achieved within one year a very good Market Share
    Performance, Guest Satisfaction Scores, associate Opinion Scores and Gross Operating Profit
    superior to 65% in Both Units.
  • Hani Hotels (HANI Suites & Spa + HANI Royal Hotel) - Cluster General Manager

    2012 - 2013
  • Bel Azur Hotels - Hotel General Manager

    2009 - 2012 Bel Azur Thalassa
    Hotel General Manager

    Demonstrated highly accomplished and results-driven skills, optimized operations that increase
    efficiency and company profile, Co-ordinate and maximized the hotel's physical and Human
    Resources, achieved optimum standards of service and value to the hotel guests within profit
    objectives and in a manner consistent with ``Les Orangers'' philosophy and policies. Solid track record
    of exceeding corporate goals through strategic planning and leadership skills. The Resort Closed for
    Renovation in 09/2011.
  • Bel Azur Thalassa - Hotel General Manager

    2009 - 2012
  • RIU Hotels & Resorts - Hotel General Manager

    2008 - 2009 RIU Green Park Hotel
    Hotel General Manager
  • RIU Hotels & Resorts - Hotel General Manager

    2008 - 2009
  • Choice Hotels International - Property Support coordinator II

    2006 - 2008 Provides inbound service to franchisees for hardware/software support on Choice proprietary
    software programs to insure minimal property terminal downtime or disservice. Provides franchisee
    assistance on functionality in Choice proprietary software. Determines causes of any user problems;
    takes corrective measures as required to insure correct problem diagnosis. Assumes Property
    Support Center floor responsibility in the absence of a supervisor.
    Promoted to CII position short after the first year.
  • Choice Hotels International - Property Support coordinator II

    2006 - 2008 Provides inbound service to franchisees for hardware/software support on Choice proprietary software programs to insure minimal property terminal downtime or disservice. Provides franchisee assistance on functionality in Choice proprietary software. Determines causes of any user problems; takes corrective measures as required to insure correct problem diagnosis. Assumes Property Support Center floor responsibility in the absence of a supervisor.
    Promoted to CII position short after the first year.
  • PrimaSol El Mehdi - Hotel General Manager

    2005 - 2005
  • PrimaSol Beach Albatros - Hotel General Manager

    2004 - 2004
  • Calimera Aktivhotel Chiraz - Hotel Manager

    2002 - 2003 Monastir, Tunisia
    Hotel Manager
  • REWE Hotels & Investments GmbH - Hotel General Manager

    1999 - 2005
  • Calimera Aktivhotel Chiraz - Assistant Hotel Manager

    1999 - 2002 Monastir, Tunisia
    Assistant Hotel Manager
  • Calimera Aktivhotel Hydros Village - Assistant Hotel Manager

    1999 - 1999 Have been involved to establish a new and good communication way within the company hotels in
    Tunisia, which helped the company to interchange the knowledge and know-how of the Tunisian
    hotels. Redesigned the structure and accountability of all departments, each one showed increased
    profit (some for the first time), resulting in a higher G.O.P. (from 29% to 34%). Decreased 'All
    Inclusive Costs' by 4%.
    Directed and ordered the hand over (end of the hotel lease).
    Assisted Operation Manager with all Food & Beverage and lodging operations in accordance to
    Calimera Aktivhotels standards. Assisted with direct sales to ensure maximized occupancy. Hired,
    trained, and developed all property employees. Responsible for property budget and expense control.
    Ensured guest satisfaction and profit maximization resulting in nearly $70,000 over budget.
    Assist Operation Director with all F&B activities for the new Calimera resort located at Djerba Island.
    Earned rapid promotion.
    For accomplishing management skills have been send by the company to CALIMERA Aktivhotel at
    Turkey, to realize part time management training before starting to be employed.
  • REWE Hotels & Investments GmbH - Hotel General Manager

    1999 - 2005 Have been involved to establish a new and good communication way within the company hotels in Tunisia, which helped the company to interchange the knowledge and know-how of the Tunisian hotels. Redesigned the structure and accountability of all departments, each one showed increased profit (some for the first time), resulting in a higher G.O.P. (from 29% to 34%). Decreased 'All Inclusive Costs' by 4%.
    Directed and ordered the hand over (end of the hotel lease).
  • Hotel Club Paladien Basma - Assistant Hotel Manager

    1998 - 1999 Assisted General Manager with all food & beverage and lodging operations in accordance to
    Nouvelles Frontieres standards. Supervising all property operations. Primary responsibilities including
    employee selection, training, quality control, ensuring superior guest service and profit maximization.
  • Marina Palace Hotel - Food & Beverage Manager

    1998 - 1998 Part of the opening team that made this hotel one of the best luxury properties in Hammamet.
    Directed all Food and Beverage activities. Hired, trained and supervised the
    F & B staff.
  • Hotel Club Paladien Basma - Assistant Hotel Manager

    1998 - 1999 Assisted General Manager with all food & beverage and lodging operations in accordance to Nouvelles Frontieres standards. Supervising all property operations. Primary responsibilities including employee selection, training, quality control, ensuring superior guest service and profit maximization.
  • Allegro Resorts "All Inclusive" - Food & Beverage Manager

    1997 - 1998 Allegro Resorts "All Inclusive"
    & Djerba, Tunisia
    Originally hired to assist in specifying demographics for those upscale resorts. Promoted to Food &
    Beverage Manager when the Diamond Resorts Mahdia was opened. Responsibilities included
    management development, daily, weekly and monthly reports and implanting new concepts "All
    Inclusive". Hired, trained and supervised the staff of the three upscale resorts.
  • Paradise El - Assistant Food & Beverage Manager

    1996 - 1997

Formations

  • Professional School Of Management For Catering & Hotel Business (Dortmund)

    Dortmund 1994 - 1996 Studies focus on the hotel, restaurant, institutional feeding, and tourism industries as well as the
    broader area of service industries. The German program is both management oriented for those
    seeking opportunities in industry, and research oriented for those planning careers in education and
    consulting.
    The functional fields in which the WI.HO.GA is especially equipped are hospitality man
  • Wirtschaftsfachschule Für Das Gaststätten- Und Hotelgewebe WIHOGA (Dortmund)

    Dortmund 1994 - 1996 Staatlich geprüfter Betriebswirt (State examined Business Manager)

    4A

    wirtschaft
  • Wirtschaftsschulen Für Hotellerie Und Gastronomie WIHOGA (Dortmund)

    Dortmund 1994 - 1996 hotel business and catering

    Staatlich gepr. Betriebswirt (Fachrichtung Hotel- und Gaststättengewerbe) - The four semester course of study is designed to emphasize the general principles of management and decision-making as applied to managerial positions or to education in the hospitality or services areas.
  • Institute For Hotel Trade & Tourism (Sidi Dhrif)

    Sidi Dhrif 1990 - 1992 Scottish Highers

    Diploma of higher technician

    Management of Hotel Operations is a four semester program at the High in French in the ambition to
    become the head of an operational department of an Institute for Hotels & Tourism offered hotel or a
    related hospitality enterprise, gives an excellent overview of the varied managerial aspects of hotel
    operations, enabling to launch a solid career as a knowledgea
  • Higher Institute For Hotel Trade & Tourism Sidi Dhrif ISHT (Sidi Bou Said)

    Sidi Bou Said 1990 - 1992 Food & Beverage

    hotel business and food & Beverage - a four semester program in French... gives an excellent overview of the varied managerial aspects of hotel operations, enabling to launch a solid career as a knowledgeable and able young manager.
  • School Of Monastir (Monastir)

    Monastir 1988 - 1990 Brevet of Hotel study (option: Food & Beverage)
  • Secondary School Fatouma (Monastir)

    Monastir 1979 - 1988

Réseau

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