Rahma ZAAG

o Improving the company’s profitability by generating new prospects
o Identifying and communicating business requirements from the customer and generate new ideas
o Keeping up with competitors and market trends
o Supporting, investigating, analyzing, and solving complex customer billing, technical, data, and contract issues
o Monitoring, coordinating, and maintaining an assigned customer base in regard to delivering excellence in customer satisfaction, billing issues, client profiles, customer projects, key contact support, client notifications and supporting

o Monitoring competitor’s strategy & product portfolio
o Segmentation Targeting Positioning Strategy setting and implementation.
o Understanding Consumer insights and adapt Model Line up.
o Understanding of Dealers and Distributor Strategies
o Operate multi distributorship without conflict at maximum company’s interest.
o Develop channel management.
o Develop compelling product launching plan & Marketing Program.
o Follow up of the Global Marketing Strategy and Key Indicators.
o Negotiate trade & biz issue with key accounts.
o Compelling pricing with market situation and competitors prices.
o Purchasing Selling and Inventory management by account.
o Provide technical assistance to key account.
o CAC (Commercial AC) Business development (Project & Key Account management

o Provide technical advice to consultant, contractors, HVAC installers…
o Following tenders.
o Preparing quotations.
o Offering suitable HVAC Solution based on design, building type and customer needs.
o Commercial terms and conditions for Offers / Contracts.
o Cost analysis and price design including the clarifications
o Project planning, controlling, monitoring and reporting
o Negotiation with foreign suppliers to have the best prices and conditions.
o Taxes, export controls issues and Risk management